Inheriting the “Gilman” business which founded since 1841, Gilman Group Limited (“Gilman Group”) has been the leading distributor of celebrated brands of electrical home appliances in Hong Kong. With business presence in mainland China, Macau and Southeast Asia, Gilman Group represents an impressive inventory of world-renowned quality brands such as De Dietrich, Brandt, Philco, Rosières, Mitsubishi Heavy Industries, Gree, Vinvautz, ArteVino, Frigidaire, Gemini, Cellini, Schneider, Oasis, WineArt, Dimplex etc.
Gilman Group′s dynamic team of market professionals represent its numerous brands through comprehensive products and innovative selection so as to cater for all customer segments and needs. Gilman Group operates via its established distribution network, connecting itself to department stores, chain stores, wholesalers and independent dealers to provide customers the quality home appliance products.
ToolBox offers best-in-class comprehensive and professional aftersales services for both home appliances and electrical services, unparalleled by many other market players. ToolBox has been continuously awarded the “Consumer Caring Award”, and the “Hong Kong Award for Industries - Customer Service Award” by HKSAR and “Hong Kong Enterprise STAR AWARD” by HK Trade Development Council and Productivity Council.
In 2015, the Group has formed a Strategic Alliance with DCH, DCH as majority shareholder to create new synergies between two big conglomerates and together sustain the leading role in the market place.
Exceeding Customers’ Expectations
The Gilman Group strives to exceed its customer’s expectations by:
Providing the most extensive distribution network in retail and property development projects
Operating customer-oriented showrooms to provide all-rounded customer services and assistance
Offering comprehensive and professional sales and aftersales service that is well-established in Hong Kong and which now also extends to China and Macau