DCH ToolBox is currently one of the biggest after-sales service platform for home appliances. In fact, the quality one-stop after-sales services are offered to non-DCH clients as well. Armed with decades of experience, the employees strive to provide professional and customer-oriented service with a sincere and earnest attitude. They work hard to put themselves in their client’s shoes, making every effort to resolve the issue at hand.

DCH ToolBox keeps pace with the times and establishes a new milestone. It provides customer service through a digital platform. By scanning the QR code, customers can make online reservations for maintenance services, register product maintenance, and warranty renewal or inquire about quotations, etc., and experience attentive services without leaving home. The process is simple and easy, providing customers with “one-click delivery; quick and convenient” new after-sales experience. In order to provide a better service experience and with the support of the collaborative efforts between various businesses of DCH, DCH ToolBox has increased the number of “Repair Service Collection Points”, covering different districts in Hong Kong to facilitate customers to drop off small appliances in person that need to be repaired. At the same time, DCH ToolBox has been awarded the “Ten Years + Rewarding Caring Enterprises”award by the Hong Kong GS1 for 12 consecutive years.

Looking forward, DCH ToolBox will continue to strengthen online services, optimise our platform systems, and satisfy customers with more assured and considerate protection.