The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Customers can contact us for arrangement.
The old items will not be returned once collected.
The old items must stand-alone and be freed from other connections or obstacles.
If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items, and there will be no more free removal service for the customers.
Customers shall give no less than 2 working days' notice in respect of any request to ALBA for change of delivery time, date and/or place.
In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.
The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
All personal data are for the purpose of arranging removal service for the old items only and the company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486).
In case of any disputes, the decision of the company shall be final.