Company Background
Inheriting the “Gilman” business which founded since 1841, Gilman Group Limited (“Gilman Group”) has been the leading distributor of celebrated brands of electrical home appliances in Hong Kong. With business presence in mainland China, Macau and Southeast Asia, Gilman Group represents an impressive inventory of world-renowned quality brands such as De Dietrich, Brandt, Philco, Rosières, Mitsubishi Heavy Industries, Gree, Vinvautz, ArteVino, Frigidaire, Gemini, Cellini, Schneider, Oclean, Oasis, WineArt, Dimplex etc.

Gilman Group′s dynamic team of market professionals represent its numerous brands through comprehensive products and innovative selection so as to cater for all customer segments and needs. Gilman Group operates via its established distribution network, connecting itself to department stores, chain stores, wholesalers and independent dealers to provide customers the quality home appliance products.

DCH ToolBox offers best-in-class comprehensive and professional aftersales services for both home appliances and electrical services, unparalleled by many other market players. DCH ToolBox has been continuously awarded the “Consumer Caring Award”, and the “Hong Kong Award for Industries - Customer Service Award” by HKSAR and “Hong Kong Enterprise STAR AWARD” by HK Trade Development Council and Productivity Council.

In 2015, the Group has formed a Strategic Alliance with DCH, DCH as majority shareholder to create new synergies between two big conglomerates and together sustain the leading role in the market place.
Customers’ Expectations
Providing the most extensive distribution network in retail and property development projects
Operating customer-oriented showrooms to provide all-rounded customer services and assistance
Offering comprehensive and professional sales and aftersales service that is well-established in Hong Kong and which now also extends to China and Macau
Founded by Sir Richard James
Gilman in HK. The "Gilman Street"
at Central named after the
Gilman & Co. starts to represent
PHILCO USA luxury products
Gilman & Co, merged with INCHCAPE Plc
Expansion with excellence in Trading and Sourcing, Logistics, Insurance and Office Automation
Acquired by Li & Fung Group
Entered into new Era-new Strategic Direction and 3-year Plans
Awarded "The Palazzo", world's biggest project with 1500 residential units installed with De Dietrich
Established world's first De Dietrich Galerie in HK, the show-window for Mainland China and ASEAN
Received "The Outstanding Enterprise Award"

DCH ToolBox established as the Service Organization of the Group
Gilman China opened in Shanghai
DCH ToolBox honorably awarded "Consumer Caring Company"
DCH ToolBox awarded "Hong Kong Awards for Industry-Customer Service 2012"
Awarded for 2 consecutive years as "Star Enterprise" by HK Productivity Council HKSAR
Accredited by Yahoo On-Line Platform as the "Emotive Brand Award"

DCH ToolBox awarded "Consumer Caring Company" for 2 consecutive years
A new milestone by forming Strategic Alliance with DCH Holdings, DCH as majority shareholder
Awarded the 2017 Hong Kong Management Association Quality Award - Merit Award
Received the HK Most Outstanding Service Awards 2019
Celebrates its 180th Anniversary, the Group launches an new E-commerce platform Gilman.More to embraces digital transformation

Awarded the HK Most Valuable Corporate Awards 2021
Accredited by Gree as "Global Top 10 After-sales Service Provider"

Awarded for over 10 years as "Consumer Caring" by GS1 HK
Our Message & Vision
Be the market leader in high quality international home appliances and the top service brand offering the most comprehensive and professional aftersales service exceeding customers' expectations.