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Statutory Removal Service Terms and Conditions
  1. 1. Applicable conditions
  2. Customers who purchase regulated electrical appliances, including air conditioners, washing machines and refrigerators, as specified in the Producer Eco-Responsibility Ordinance, can request free removal service for the same type and quantity of used electrical appliances (only applicable to the same type of regulated electrical appliances "Note 1").
  1. 2. Location
  2. Any premises in Hong Kong.
  1. 3. When to make request
    • When a customer signs the Record of Choice of Removal Service; or
    • Customers can request removal service by calling us within 3 days after the transaction. Late request will be deemed as no requests for the removal service.

      Gilman Shatin Showroom: 2699-0345
      Shop 357-358, HomeSquare, 138 Shatin Rural Committee Road, Shatin, New Territories

      Gilman Admiralty Showroom: 2881-0055
      G/F, Tower 1, Admiralty Centre, 18 Harcourt Road, Admiralty

      Gilman Wanchai Showroom: 2881-0055
      Shop 702-703, Hopewell Centre,183 Queen's Road East, Wanchai, Hong Kong

      Shop B111, Basement 1/F, Panda Place, Panda Hotel, 3 Tsuen Wah Street, Tsuen Wan

      DCH ToolBox: 2418-3261

      Gilman: 2418-3143
  1. 4. Timing of the removal service
    • Under normal circumstances, 3 working days are required for arranging the removal service.
    • The old items at the customers’ designated locations will be removed on the date specified by the customers.
    • No removal service is available on Sundays and public holidays.
  1. 5. Remarks
    • The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Customers can contact us for arrangement.
    • The old items will not be returned once collected.
    • The old items must stand-alone and be freed from other connections or obstacles.
    • If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items, and there will be no more free removal service for the customers.
    • Customers shall give no less than 2 working days' notice in respect of any request to ALBA for change of delivery time, date and/or place.
    • In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.
    • The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
    • All personal data are for the purpose of arranging removal service for the old items only and the company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486).
    • In case of any disputes, the decision of the company shall be final.
Note 1:
Air conditioners
including single package type and split type air conditioners, air-cooled or air heated (or both), with a rated cooling capacity not exceeding 7.5 kilowatts (3HP).
Washing machines
with a rated washing capacity not exceeding 10 kg.
Refrigerators
with a total storage volume not exceeding 500 liters.